PROCESSING AND SHIPPING TIMES
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
98% of our packages usually arrives at destination address earlier than the estimated timeline.
All items offered are personalized so our products are printed on demand. This means that we print the item/s just for you after receiving your order and payment!
We process orders on business days from Monday to Friday EST, excluding holidays.
Please refer to our estimated time frames for different types of products as below:
Unit: Business Days
For All-Over-Print products (3D products) the production time and shipping time will be longer, about 2-4 weeks. Please refer HERE for more detail information.
- Standard Shipping: Estimated shipping time as above table.
- Insurance Shipping (Lost, Stolen, Defective, etc.): Standard shipping + Insurance.
- Expedited Shipping: Express DHL takes faster (7-10 business days shipping after processing) for selected products and we will try our best to expand the options.
- First shipping carrier (from the U.S): UPS, USPS, DHL, FEDEX
- Second shipping carrier (if any): Domestic delivery: USPS – International delivery: Local Post
- You will receive a confirmation email with a tracking number and a tracking link so that you can follow up your order all the way home!
- Please allow 1-3 days for the carrier to scan your package into their system if the tracking number we send you has not been updated.
- The shipping time is estimated as in the table above, please note that the process may be delayed, an issue usually only happens when your tracking number has not been updated for over 10-14 business days.
- It takes 5-7 days for tracking information to become available on system. Please wait for a few days then you can track it.
- Due to Covid-19 situation, the delivery time is affected and may take 14-18 days longer than normal.
Customer contact 24/7
Mail : [email protected]
Address : The website is jointly operated by COZY TEE LIMITED registered address at Room 1D, 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONGKOK, KOWLOON, HONGKONG and SHARLOMAY LTD registered at Agion Theodoron 6 Agios Athanasios, 4102, Limassol, Cyprus. US warehouse address: 314 E Washington Ave, Riverton, Wyoming, USA